The Way Covert Recording Uncovered a £28 Million Holiday Ownership Scam

Authorities have called it as among the biggest deceptions of its type in the United Kingdom.

Altogether 14 individuals have been convicted for their part in a £28 million plot to swindle over 3,500 holiday ownership holders.

The affected individuals were desperate to exit age-old holiday ownership agreements and tried to find support.

A large number were in the age range of 60 and 80. More than 500 of them surrendered over £10,000, and a single victim paid more than £80,000.

Those victimized were exposed to intense sales meetings lasting up to six hours. They were financially worse off, owning worthless fake "points" and remained trapped in high-priced holiday ownership agreements they often use.

The Company At the Heart of the Fraud

The firm at the heart of the fraud was Sell My Timeshare (SMT). They took people's money to finance the owners' lavish way of life of exclusive education, high-end properties and private jets.

The man at the head of the firm, the company director, was given a seven and a half year jail time in January for fraudulent conspiracy.

On Friday, his partner one of the co-defendants was part of the concluding cases to receive sentencing.

She was given a two-year long suspended jail sentence at Southwark Crown Court after admitting money laundering.

It has been a lengthy process and signifies a significant success for the individuals who testified, the police and the Crown.

The Way the Investigation Began

The initial awareness of SMT emerged during the mid-2016. I was working in the reporting team of a news organization, creating current affairs programmes.

A friend noted that his mother had inherited the ownership of a timeshare apartment in the Spanish coast and, after long-term use, had started seeking to get out of the agreement.

It should be noted how common timeshares had grown with English tourists in the eighties and nineties.

Vacation properties permitted families to access the same accommodation each season, or swap their time slots with other owners who had properties in different locations. Approximately 600,000 vacation seekers seized that opportunity.

The initial boom was accompanied by a lot of stories about dishonest operators mis-selling properties. They became a staple on investigative TV programmes.

The typical vacation property deal bound owners for many years.

At that time, those investors who had used their regular accommodation in the resort for a long time were getting older, and a large proportion were attempting to say farewell to their vacation investments.

Several had reduced ability to travel and couldn't get to their apartments. Some just thought they'd got all they wanted from them. And others had passed away, in numerous instances passing on their family members to inherit the contracts - along with their annual payments and service charges.

The Investigation Develops

This was the situation the friend's mum had been placed. She browsed the internet for solutions and found SMT, a enterprise whose website claimed to get her out of her deal.

But, having paid a fee and booked a meeting with them, her relatives became suspicious.

Subsequent checking revealed many victims saying they had handed over cash and got nothing in return. Actually, they had suffered financially. Significant sums.

Our team started looking into what was occurring. It quickly became clear that there were dubious individuals working within the timeshare resale sector.

A legal professional had many grievance cases waiting to sue the organization.

We spoke to clients who had used the firm and they each reported similar experiences. They thought the business would acquire their investment off them but when they participated in a session (for which they submitted funds initially) they were told there was no market for their property.

In place of that, they were encouraged - in fact pressured - to commit further cash purchasing "the company's points system", named after the outfit's parent company, Monster Travel.

The precise definition was rather ambiguous. They sounded like a type of exchange medium, giving access to cheaper vacations and benefits and retail offers.

And they were apparently "transferable with other owners, at a future date.

Investing money at the time would produce an long-term benefit that would cover the firm's costs and allow the property owner in profit, freed at last from their pesky agreement.

Too good to be true? Well, yes.

A 'Deceptive Scam'

Assuming these reports were true, this was a massive scam.

The technique is termed a "deceptive marketing."

An operator - in this case SMT - "lures the consumer by advertising a defined offering and then claim it is unavailable, pushing the customer towards an alternative, lesser product or service.

This is against the law. Armed with all the accounts we had collected, we argued to secretly film one of the organization's sessions.

Such an operation demands dedication, work, and strong justifications for why this is the sole method to gather the information required to prove wrongdoing.

Once authorized, our small team organized a consultation with one of the organization's staff in Stratford-Upon-Avon.

Acting as a ordinary individual aiming to get his mum released from her timeshare contract|holiday ownership agreement

Rachael Scott
Rachael Scott

Sophie is a digital marketing strategist specializing in the beauty industry, with over a decade of experience helping salons and artists build their online brands.